Support Center

Frequently asked questions and answers

Current delivery time: 1-3 working days (excluding pre-orders)

Delivery time for pre-orders: Note next to the "Add to cart" button: This shows the current delivery time.

How can I return something?
Log in with your email address and register your return online. You can find all the information on our returns information page .

If you have received a defective or incorrect item, please let us know by email: support@peachypassion.ch

How can I extend the payment deadline with PowerPay?
If you purchase on account via PowerPay, simply send a short email to info@powerpay to request an extension. "Please extend the payment deadline for my invoice until the end of this/next month. Include your name and address."

Non-returnable items: Final sale items: [LAST CHANCE] cannot be returned.

Why haven't I received a refund for my return yet?
If you sent your return to us more than a week ago and it hasn't been processed yet, it may have arrived unidentified, or we may not have received it yet. In this case, please email us the tracking number so we can investigate.

How can I contact PeachyPassion support?
Our support email address is: support@peachypassion.ch

I received the wrong item, what should I do?
Contact our support: support@peachypassion.ch and send us a photo of the incorrectly received item.

I received a defective item, what should I do?
Contact our support: support@peachypassion.ch and send us a photo of the defect.

How can I contact PeachyPassion support?
Our support email address is: support@peachypassion.ch

Where does PeachyPassion ship?
Switzerland, Liechtenstein, Germany, France, Austria, Spain, Italy.