Support Center
How long does delivery take?
In-stock items: approx. 1–3 business days
If an item has a different delivery time, you’ll find it directly next to the “Add to cart” button. The delivery time shown at the time of your order applies.
How do pre-orders work?
If a longer delivery time is shown for an item, it is a pre-order or an item with a longer delivery time.
This delivery time is an estimate and applies to your order.
Part of my order is missing, why?
Your order may include a pre-order item.
For environmental reasons, we try to ship orders together whenever possible. For orders with more than 3 items, we may ship available items separately in advance.
Size Guide & Fit
Which size should I order?
Just ask Mia, your Shopping Assistant (Peachy AI), on our website.
For the best recommendation, give her at least 2 of the following:
- your usual clothing size
- height
- weight
- preferred fit
Mia also takes the fit of each individual style into account. She can usually estimate pretty accurately which size should fit you best.
Returns
How can I return something?
You can return items within 20 days of receiving your order.
Simply register your return online. You don’t need a customer account.
Your refund will be sent back to the payment method used for your purchase.
Please include the packing slip and place each item in the correct product bag.
Non-returnable: Gift cards and opened socks.
Still haven’t received your refund?
If your return has been on its way for more than a week, please send your order number + return tracking number to support@peachypassion.ch.
Wrong or defective item
Please email support@peachypassion.ch and send us:
- order number
- photo of the item or defect
Please do not register defective items as a regular return. Contact our support team first.
Where do we ship?
Switzerland, Liechtenstein, Germany, France, Austria, Spain and Italy.
Contact
Please include your order number so we can help you faster.