Returns

Return Policy: 20 Days

You can return items to us within 20 days of receiving your order.

How to return your order

1. Log in to your account using your email address.
(Mobile: Account in the menu / Desktop: Profile icon in the top right)

2. Register your return.

3. Once your return has been approved, you will receive an email with the return instructions.

Important: Please make sure each item is placed in the correct product bag and that the packing slip is included with your return. This allows us to identify and process your return correctly.

I received the wrong item. What should I do?

Please contact our support team at support@peachypassion.ch and send us a photo of the item you received by mistake. We will be happy to send you the correct item.

I received a defective item. What should I do?

Please contact our support team at support@peachypassion.ch and send us a photo showing the defect. We will be happy to arrange a replacement.

What is the return address?

You will receive the return address in your approval email after registering your return.

CH:
PeachyPassion AG c/o VORBURGER
Hauptstrasse 153A
9430 St. Margrethen SG
Switzerland

Please register your return online before sending it back.

EU: On request

Return shipping costs are paid by the customer.

When will I receive my refund?

Your refund will be issued to the payment method used for your order as soon as your return has been inspected and processed.

How long does it take to process a return?

In most cases, returns are currently processed within approximately 1–2 weeks after we receive them.

We cannot accept dirty, washed or worn items, as returned products must be in perfect, resalable condition.

Shipping costs are not refunded.

Returns from “Buy 3, Pay 2” promotions / Free gifts

If, after a return, there are no longer enough items in the order to meet the conditions of the “Buy 3, Pay 2” promotion, the 100% discount applied to the cheapest item will no longer apply.

If a free gift required a minimum order value and the remaining order value falls below that minimum after a return, the value of the gift will be deducted from the refund or charged accordingly.

Items excluded from the return policy

The following items cannot be returned:

• Opened socks
• Gift cards

The PEACHlates Reformer Board can generally only be returned in its unopened original packaging.

How does the refund work if I already paid my PowerPay invoice?

Once your return has been processed, you will automatically receive a confirmation email.

You can then request the payout of the overpaid amount to your bank account via the following link:

https://services.mfgroup.ch/de/selfservice/login

Please do not send returns using Swiss Post Signature (SI)

We do not recommend sending returns using Swiss Post Signature (SI), as Swiss Post may not be able to leave the parcel at the designated delivery location and may take it back instead.

It is sufficient to keep your proof of shipment and the tracking number for your return.