Returns

Return policy: 30 days

You can return items to us within 30 days* of receiving your order. 

Instructions

1. Mit E-Mail Adresse anmelden

2. Rücksendung anmelden 
(Umtauschanfragen können über das Anmerkungsfeld vermerkt werden)

3. Sobald deine Rücksendung freigegeben wurde erhältst du eine Anleitung zur Rücksendung.

Wichtig: Falls möglich eine Notiz mit der Bestellnummer, Kopie der Bestellbestätigung oder den Lieferschein beilegen, damit wir deine Bestellung zuordnen können.

The return shipment is at your own expense.

Ich habe einen falschen Artikel erhalten, wie gehe ich vor?
Kontaktiere unseren Support: [email protected] und sende uns ein Foto vom fälschlicherweise erhaltenen Artikel.

Ich habe einen defekten Artikel erhalten, wie gehe ich vor?
Kontaktiere unseren Support: [email protected] und sende uns ein Foto vom Defekt.

How fast is the refund? The refund is issued immediately after the return has been checked (to the payment method selected at the time of purchase)

Wie schnell geht die Retourenprüfung?: Es dauert in den meisten Fällen derzeit etwa 1-2 Wochen ab Erhalt (aufgrund Umzug Räumungsverkauf Sale). Verschmutzte, Gewaschene, Gebrauchte Artikel können wir aufgrund von Unverkäuflichkeit nicht rückerstatten, da unsere Kundinnen einwandfreie Ware erwarten. Versandkosten werden nicht erstattet. 

Returns of items purchased in the "Buy 3, Pay 2" sale
If there are not enough items left after a return to fulfill the condition of "Buy 3, Pay 2", the 100% discount on the cheapest item in the order expires because the condition for the promotion is no longer fulfilled.

Exchange option as part of the "Buy 3, pay 2" promotion:
If you exchange an item (in size) for an item that is the same price or less, the discount remains in place. To do this, simply note a U under the "R" on the delivery bill when returning the item and write the desired item/size instead. 

Excluded from the right of return Articles
*Food supplements/nutrition are excluded, [LASTCHANCE] clothing items (exchange possible, however; a voucher code for the amount will be issued upon return).
LASTCHANCE] garments are remaining stock from limited collections; there is no general return option.

If LastChance items are returned anyway, a voucher code for the same amount will be issued as a refund.

How do refunds work for items that have already been paid for but then returned when using the "Purchase on account with PowerPay" payment method?

As soon as the return has been processed, you will automatically receive a confirmation e-mail. You can then use the following link to request a refund of the returned (overpaid) amount to your bank account: https://services.mfgroup.ch/de/selfservice/login

Please do not send the return as registered mail
SI (registered mail) is not necessary, it only complicates the return process because the post office cannot/may not deposit it at the designated location and then take it away again. It is sufficient to have proof of delivery of the return shipment or the tracking number.