Returns

Return policy: 30 days

You can return items to us within 30 days* of receiving your order. 

Instructions

1. log in with your e-mail address

2. register your return
(exchange requests can be sent by e-mail, you will then receive a code for free shipping)

3. as soon as your return has been approved, you will receive instructions on how to return the item.

ImportantIf possible, enclose a note with the order number, a copy of the order confirmation or the delivery note. enclose the delivery billso that we can allocate your order.

The return shipment is at your own expense.

I have received the wrong item, what should I do?
Contact our support team: [email protected] and send us a photo of the item you have received in error.

I have received a defective item, what should I do?
Contact our support team: [email protected] and send us a photo of the defect.

How fast is the refund? The refund will be issued immediately after the returns check (to the payment method selected at the time of purchase)

How quickly does the returns check take place? In most cases, it currently takes about 1-2 weeks from receipt (due to relocation clearance sale). We cannot refund soiled, washed or used items due to unsaleability, as our customers expect flawless goods. Shipping costs will not be refunded. 

Returns of items purchased in the "Buy 3, Pay 2" sale
If there are not enough items left after a return to fulfill the condition of "Buy 3, Pay 2", the 100% discount on the cheapest item in the order expires because the condition for the promotion is no longer fulfilled.

Exchange option as part of the "Buy 3, pay 2" campaign:
If you exchange an item (in size) for an item that is the same price or less, the discount remains in place. To do this, simply note a U under the "R" on the delivery bill when returning the item and write the desired item/size instead. 

Excluded from the right of return Articles
*Food supplements/nutrition are excluded, [LASTCHANCE] clothing items (exchange possible, however; a voucher code for the amount will be issued upon return).
LASTCHANCE] garments are remaining stock from limited collections; there is no general return option.

If LastChance items are returned anyway, a voucher code for the same amount will be issued as a refund.

How do refunds work for items that have already been paid for but then returned when using the "Purchase on account with PowerPay" payment method?

As soon as the return has been processed, you will automatically receive a confirmation e-mail. You can then use the following link to request a refund of the returned (overpaid) amount to your bank account: https://services.mfgroup.ch/de/selfservice/login

Please do not send the return as registered mail
SI (registered mail) is not necessary, it only complicates the return process because the post office cannot/may not deposit it at the designated location and then take it away again. It is sufficient to have proof of delivery of the return shipment or the tracking number.