Returns

Return policy: 30 days

You can return items to us within 30 days* of receiving your order. 

Instructions

1. send the return to the following return address:

PeachyPassion AG, Hauptstr. 137B, 8274 Tägerwilen

Important: If possible, enclose a copy of the order confirmation or the enclose the delivery bill, otherwise a note with the order number so that we can allocate your order.

The return shipment is at your own expense.

2. you will receive a confirmation e-mail after the return has been checked.

3. a refund will be made to the payment method chosen at the time of purchase. 

How fast is the refund? The refund is issued immediately after the return has been checked (to the payment method selected at the time of purchase)

How quickly does the returns check take place? In most cases, it currently takes about 1-2 weeks from receipt. We cannot refund soiled, washed or used items due to unsaleability, as our customers expect flawless goods. Shipping costs will not be refunded. 

What to do if something is faulty/defective?
PeachyPassion guarantee: If a product is faulty/not usable due to a production error, you will receive a replacement. Simply write an email to [email protected] and send us a photo of the defect. Please include your order number. More details about the warranty.

What should I do if I have received an incorrect item?
It is very rare, but if you have received an incorrect item, please send us an email with your request to: [email protected]

We will immediately deliver the correct item to you and include a label for returning the wrong item.

Returns of items purchased in the "Buy 3, Pay 2" sale
If there are not enough items left after a return to fulfill the condition of "Buy 3, Pay 2", the 100% discount on the cheapest item in the order expires because the condition for the promotion is no longer fulfilled.

Exchange option as part of the "Buy 3, pay 2" promotion:
If you exchange an item (in size) for an item that is the same price or less, the discount remains in place. To do this, simply note a U under the "R" on the delivery bill when returning the item and write the desired item/size instead. 

Excluded from the right of return Articles
*Food supplements/nutrition are excluded, [LASTCHANCE] garments (size exchange possible).
LASTCHANCE] garments are remaining stock from limited collections, there is no possibility of return (However, the size can be exchanged, simply request a size exchange by e-mail. If the desired size is in stock, the exchange can then be made)

How do refunds work for items that have already been paid for but then returned when using the "Purchase on account with PowerPay" payment method?

As soon as the return has been processed, you will automatically receive a confirmation e-mail. You can then use the following link to request a refund of the returned (overpaid) amount to your bank account: https://services.mfgroup.ch/de/selfservice/login

Please do not send the return as registered mail
SI (registered mail) is not necessary, it only complicates the return process because the post office cannot/may not deposit it at the designated location and then take it away again. It is sufficient to have proof of delivery of the return shipment or the tracking number.